Frequently Asked Questions

How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

How long does shipping take?

Most orders arrive within 2–7 business days after shipment, in addition to our 1–3 business day processing time. Delivery times may vary depending on the destination and carrier.

Where does Curated Stash ship?

At this time, Curated Stash ships within the United States only.

How much does shipping cost?

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We do not charge handling fees.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

What should I do if my package is lost or arrives damaged?

Please contact us as soon as possible at tammi@curatedstash.com so we can help resolve the issue.

What is your return policy?

We accept return requests within 10 days after you receive your item. To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging. A receipt or proof of purchase is also required.

How do I start a return?

Please contact us at tammi@curatedstash.com to request a return. Once your return is approved, we will provide the return address and additional instructions.

Who pays for return shipping?

The buyer is responsible for return shipping costs.

Do you offer exchanges?

The fastest way to receive a different item is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

What if there is a problem with my order?

Please inspect your order when it arrives. If an item is defective, damaged, or you receive the wrong item, contact us immediately at tammi@curatedstash.com so we can evaluate the issue and make it right.